Your SMARTY Virtual Agents
Keep your Customers
Streamline & Economize
You might be thinking...
Adding yet another service to the mix could complicate things even more.
Think AGAIN!
SMARTY Agents Streamline operations, by cutting down on bulky services and reducing your costs.
AI and Automation that actually makes sense to your customers
SMARTIES streamline customer service operations by providing accurate information to customers and staff through voice automation, an intelligent IVR, knowledge-based bots and chat bot wizards. They provide actual answers. They don’t just say they can understand full sentences, they actually do.
We have developed a very effective customized and proprietary language model algorithm that leverages several engines, including OpenAI GPT4 (the engine behind chatGPT) + PaLM, Meta's LLaMA and Google’s LaMDA.
Features
AI-Powered Support
SMARTY Agents, from voice automation to knowledge-based bots, reduce call volumes while boosting customer satisfaction and staff loyalty. Our AI-driven support is designed to provide seamless and efficient assistance across multiple channels.
Revolutionize support with AI-driven SMARTY Agents
Advanced Voice Automation
SMARTIES streamline customer service operations by providing accurate information to customers and staff through voice automation, an intelligent IVR, knowledge-based bots and chat bot wizards. They provide actual answers. They don’t just say they can understand full sentences, they actually do.
Let our AI-driven SMARTIES solve your customer’s problems with intelligent voice dialogue automation.
Intelligent Insights
Harness the power of monitoring technology that collates advanced journey analytics across all service channels. Predict customer needs and pain points, enabling your business to proactively address issues and enhance the overall customer experience.
Stay ahead with customer-centric analytics
Articulate & Brand-Focused
SMARTIES are well-spoken and follow instructions, always prioritizing your brand's image. They provide customer service that's aligned with your company's values, ensuring accurate and consistent communication.
Exceptional AI agents upholding your brand's integrity.
CRM Solutions
Empower your Contact Center Platform or your CRM to transform your customer experience. Leverage SMARTY to streamline operations and improve customer interactions. We currently support seamless integration with platforms such as: Five9, Talkdesk, Nice CXone, Genesys Cloud CX, Salesforce and more.
Optimize your customer journey
Cloud Advantages
Seamlessly move your call center into the cloud for greater agility, unity, and future-proofing. Embrace the competitive benefits of cloud transformation to optimize operations and ensure a more efficient, cost-effective business model.
Unleash the power of cloud transformation
How much does it cost?
Feather
Tiny Fraction of the Cost of a Receptionist.
Lite
Price comparable to a normal IVR but significantly smarter.
Pro
Price is Significantly Lower than a Full-Time Employee.
Who our services are for,
OR... not?
For YOU if...
Your aim is to smoothly and seamlessly scale up your customer service team during times of increased demand.
Your goal is to provide customer service that is consistently courteous and professional, regardless of the situation at hand.
You seek to optimize overall efficiency by automating tasks and inquiries that are complex and only your best agents are able to answer.
You're looking for a more economical and efficient substitute for live call center agents without compromising on quality.
NOT for you if...
You're not interested in SMARTY Agents who maintain professionalism with difficult customers and prioritize delivering accurate solutions for a positive client experience.
You are unaware that utilizing advanced AI technology, your business can ensure secure and specialized communication for highly sensitive information, leading to streamlined processes and improved overall efficiency.
Reliable and loyal customer service agents who are fully trained and excel at learning new policies at a fraction of the cost of a virtual agent is not at the top of your list.
For YOU if...
You place emphasis on having a professional and skilled first point of contact to make a good impression on your callers.
You are searching for an AI-guided scheduling companion that can oversee appointments and work in conjunction with your team.
You're searching for a scalable technology solution that can evolve with your small office's needs.
NOT for you if...
Your have a first point of contact who is currently providing accurate information to your customers, is easily trained on new policies and protocals and adds a personalized brand centric voice to your business. She is why your customers are there!
You have a receptionist being a positive representative of your brand and providing excellent customer service at all times. Not to mention, she’s always on time and never calls off.
You're satisfied with the status quo and aren't interested in exploring new solutions to improve your customer service operations.
For YOU if...
Your goal is to find a solution that can handle spikes in call volume while maintaining service quality.
You are seeking to augment your present IVR system with advanced capabilities and features that increases customer satisfaction and reduce your operating expenses.
You recognize the importance of customer interactions and are considering investing in a solution that can enhance your ability to communicate with your customers while still reducing your overall costs.
NOT for you if...
Your organization is satisfied with its current customer service operations and does not prioritize improving the customer experience through advanced IVR and chatbot features.
Your organization isn't big on efficiency and streamlining customer service operations.
You are not keen on having an innovative knowledge base that is customized to meet the needs of your users, created with actual customer data to deliver precise and pertinent information without the need for cumbersome searches.
Contact Us for Demo & Pricing
Our team is just a click away, ready to demonstrate our system, assist you with questions and provide you with the information you need.
Benefits
Single Truth Source
Access a single source of truth for all touchpoints, ensuring accurate, consistent information across channels.
Fix Knowledge Gaps
Identify and address knowledge gaps in existing resources to ensure comprehensive customer support.
Brand Perception
Enhance brand perception and customer loyalty through consistent, high-quality support.
In-Depth Analytics
Use combined analytics for insights into common contact scenarios, limitations, and customer behavior.
Quick Training
Train SMARTY agents in a fraction of the time compared to live agents, saving resources and time.
Lower Expenses
Decrease operating expenses by implementing SMARTY agents, enhancing cost-effectiveness.
Omni-Channel Support
Provide seamless support across voice calls, text messaging, web chat, and email for a unified customer experience.
Instant Accuracy
Get instant, accurate answers on any channel, ensuring timely and efficient customer support.
Engaging Answers
Keep customers engaged with simple or comprehensive answers and links to existing content and journeys.
Instant Accuracy
Get instant, accurate answers on any channel, ensuring timely and efficient customer support.
Boost Your Profits
Increase your bottom line by adopting SMARTY agents to optimize efficiency and customer satisfaction.
Customer Satisfaction
Improve customer service experience and satisfaction through the use of SMARTY agents.
Enhanced Experience
Offer a more intuitive and enjoyable experience for your customers, meeting their needs with ease.
38% More Productive
Boost productivity by up to 38% compared to live agents, maximizing efficiency and performance.
Complete Transactions
Let customers complete entire transactions with the help of SMARTY agents for a seamless experience.
Brand Consistency
SMARTY agents use a tone consistent with your brand, offering intuitive support based on in-house practices.
Workforce Reduction
Decrease live agent workforce by up to 47% in 6 months, streamlining operations and reducing costs.
Hands-Free Training
Enjoy hassle-free, hands-free training for SMARTY agents with our comprehensive support.
Tech Implementation Steps
Submit SOPs & Policies
SMARTY Training
Integration & Setup
Deployment Ready
Partners
We have developed a very effective customized and proprietary language model algorithm that leverages several engines, including OpenAI GPT4 (the engine behind chatGPT) + PaLM, Meta's LLaMA and Google’s LaMDA.
The SMARTY.so Revolution
Frequently
Asked Questions
How does voice automation benefit my business?
Voice automation using our SMARTY Agent streamlines customer service, reduces call handling time, improves customer satisfaction, and cuts operational costs by providing accurate information quickly and efficiently.
Can SMARTY Agent integrate with our existing CRM or other systems?
Yes, SMARTY Agent can seamlessly integrate with your existing CRM and data sources to provide personalized and context-aware customer support.
How does SMARTY Agent handle multiple communication channels?
SMARTY Agent is designed to provide omnichannel support, handling voice calls, text messaging, web chat, and email, ensuring a consistent customer experience across all touchpoints.
What industries can benefit from SMARTY Agent services?
SMARTY Agent services are suitable for various industries, including telco, hospitality, retail, real estate, insurance, logistics, food and entertainment, medical, and automotive.
How do I train SMARTY Agent for my specific business needs?
You provide us with your Standard Operating Procedures (SOPs) and policies. We then train your SMARTY Agent using these materials and by observing your senior representatives in action.
How long does it take to implement SMARTY Agent in my business?
The implementation process typically takes between 2-6 weeks, depending on the complexity of your business requirements and integrations needed.
Is SMARTY Agent secure and compliant with data protection regulations?
Yes, our platform is SOC-2, PCI/DSS, HIPAA, and GDPR compliant, ensuring the security and confidentiality of your customer data.
Can SMARTY Agent understand and respond to complex customer queries?
Absolutely! SMARTY Agent is designed to comprehend and respond to complex questions, providing accurate answers, and engaging customers in a natural, conversational manner.
Can SMARTY Agent help reduce my customer support costs?
Yes, by deploying SMARTY Agent in your business, you can decrease your live agent workforce, boost productivity, and lower operating expenses, resulting in cost savings.
How do I know if SMARTY Agent is right for my business?
SMARTY Agent is suitable for businesses looking to enhance their customer support, streamline operations, and improve customer satisfaction. If you're unsure, we recommend exploring our use cases and assessing how SMARTY Agent aligns with your business needs.
Industry Use Case
Travel & Leisure
Utilities
Insurance
Automotive
Medical
Finance
Telco
Food and Entertainment
Hospitality
Retail
Real Estate - Housing and Rentals
Logistics
Contact us for Demo & Pricing
